Cancellation policy: 

As Skin Diva Studio continues to grow and expand our services to better treat your skin and holistic health care needs, it's more important than ever to safe guard appointment times. With the demand for personal health services, we've had to make adjustments to our cancellation policy. 

Skin Diva Studio understands unforeseen situations happen and you may need to cancel/reschedule your appointment. If so, please provide 24 hours’ notice. Giving sufficient notice allows us to better serve all of our spa guests, including you. 
 

When booking your appointment online via our booking software, a security deposit will be collected in the sum of 25% of the service you are requesting. A credit card is required to book your appointment. Please note: Credit Card is not accepted in studio at this time. It's available for online purchases only. If your appointment was booked via phone, e-mail, text, Facebook, in studio or by any other means, the same policy applies. If 24 hours notice of cancellation is not provided 25% of the service cost will be required to be paid by
e-mail transfer before booking your next appointment. 

The security deposit will only be retained by Skin Diva Studio if there is failure to abide by the 24 hour cancellation policy or if a "No Show" occurs. Otherwise, the deposit that was obtained will go directly towards your service cost the day of your scheduled appointment. 

Cancellations that occur in less than 24 hours, continued late arrivals and/or drastic appointment changes and "no shows" are all considered a breech of our cancellation policy.   

Here at Skin Diva Studio we understand that accidents, illnesses and emergencies happen that can prevent the ability to provide 24-hour notice for canceling or rescheduling your appointment. Should this happen, please contact us immediately and you will be given priority to reschedule without additional fees. Please note you will receive a confirmation of your appointment at the time of booking, as well as a reminder e-mail 36 hours before your appointment. 
 

As enforcing a policy of this sort can be uncomfortable for everyone, we ask you to kindly respect the 24 hour policy. Our policy is in place to protect the valuable time of myself, my clients and my commitment to everyone's health and safety.

Thank you for your understanding.